Sashwise - Our Guarantee

Company Guarantee

SashWise Limited hereby offers the following guarantee.

New joinery is guaranteed against defective workmanship and/or defective materials for a period of 10 years starting from the installation completion date.

Sealed units are guaranteed against defective workmanship and/or defective materials for a period of 5 years starting from the installation completion date.

Paintwork is guaranteed against defective workmanship and/or defective materials for a period of 2 years starting from the installation completion date.

The following exclusions apply to the Guarantee;
  1. this guarantee does not cover any accidental damage (including glass breakage), wear and tear and any faults associated to condensation (except between the glass panes of the sealed unit)

  2. this guarantee does not cover minor imperfections within the glass outside the scope of the visual quality standards of the Glass Industry

  3. this guarantee does not cover any problems associated with fading or discolouration

  4. this guarantee does not cover any problems associated with the penetration of insects, misting and mould growth

  5. this guarantee does not cover any problem in the event the consumer fails to adequately maintain the product or misuses the product

In order to maximise the life of your windows paintwork should be washed regularly. Painted surfaces should be redecorated externally every 3 years.

The above does in no way effect your statutory rights under the law.

This guarantee is not transferable.

This guarantee should be retained and kept in a safe place for future reference.

You must notify us of any claim under the terms of this guarantee with 28 days of discovery of the fault and you should notify us by sending a recorded delivery letter.

This guarantee is insurance backed through the Glass and Glazing Federation, membership number: 4737